Founded by Jennifer E. Mercer — a strategic communications and restructuring advisor with nearly three decades of experience across more than 100 complex situations — Command Point brings together a coalition of seasoned independent practitioners with deep expertise across strategic communications, financial advisory, crisis management, and stakeholder relations.
We work as an extension of our clients’ teams. That means being closely aligned with the cadence of decision-making, understanding the pressures facing both leadership and internal stakeholders, and providing clear, pragmatic guidance as situations evolve. We remain engaged through critical milestones and inflection points — helping organizations anticipate reactions, maintain credibility, and communicate in ways that support execution against essential business priorities.
What our clients get is rare: genuine seniority, directly applied. Advisors who have navigated these situations before, who understand the financial and human stakes, and who know that in volatile moments, clarity is not just a communications goal — it is a strategic imperative.
“I had the opportunity to work with Jennifer during a complex, high stakes communications engagement. Everything about the situation was new territory for me, but she explained it in clear, accessible terms and prepared me to lead internal stakeholders with confidence as well. She is prompt, thorough, and genuinely kind. What is most remarkable to me though is that, through it all, Jennifer brought real energy and enthusiasm to the work. Being strategic and capable are one thing, but to make very heavy topics lighter is a rare skill. I’d work with Jennifer again without hesitation and recommend her to anyone facing a communications challenge.”— Leading Healthcare Executive